Privacy Policy | BFB Carpentry

Privacy Policy

Last updated: 02/04/2026

1. Introduction

BFB Carpentry (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or contact us regarding our carpentry services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

BFB Carpentry is a carpentry business based in Exeter, United Kingdom, providing domestic and light commercial carpentry services.

Contact details:

3. What Personal Data We Collect

We may collect and process the following information:

a) Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Address (if relevant to your project)
  • Details about your enquiry or project

b) Information collected automatically:

  • IP address
  • Browser type and device information
  • Website usage data (via cookies)

This is standard for service-based websites that collect enquiry details and basic analytics.

4. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotes
  • Deliver carpentry services
  • Communicate about your project
  • Improve our website and services
  • Comply with legal obligations

We only use your data where we have a lawful basis, such as:

  • Your consent
  • Performance of a contract
  • Legitimate business interests

5. How We Collect Your Data

We collect data through:

  • Contact forms or email enquiries
  • Phone calls
  • Website usage (cookies and analytics)

6. Sharing Your Data

We do not sell your data.

We may share your information with:

  • IT and website service providers
  • Professional advisers (e.g. accountants, insurers)
  • Legal authorities if required

All third parties are required to respect your data and comply with UK data protection laws.

7. Data Security

We take appropriate steps to protect your personal data from:

  • Loss
  • Misuse
  • Unauthorised access

Access to your data is limited to those who need it for business purposes.

8. Data Retention

We only keep your personal data for as long as necessary:

  • To fulfil the purpose it was collected for
  • To meet legal, tax, or accounting requirements

Typically, customer records may be kept for up to 6 years for legal and tax purposes.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data transfer (portability)

You can exercise these rights by contacting us.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.

10. Cookies

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic

You can control or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies, so we recommend reviewing them separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

BFB Carpentry
Email: bfb.carpentry@outlook.com
Phone: 07432 599193